Your product knowledge is extensive. You know its features and benefits inside out. And you are prepared for any question your customer may ask you about it. But the most important questions that need to be asked during a sales meeting are not about the product, but about the customer. If you, the salesperson, fail to ask the right questions--the ones that uncover a customer's real needs--you will never close the deal.Questions that Sell reveals advanced questioning techniques that will help you learn your customer's true needs and as a result allow you to sell your products or services based on value to the customer, rather than price--and increase your success rate as a result.Packed with powerful examples, exercises, and hundreds of sample questions for a wide range of buyer interactions, the revised and updated second edition now includes new material on how to:* Use questions to qualify prospects (without insulting them)* Discover hidden customer needs and motivations* Raise delicate questions* Overcome stalls* Identify dead-end opportunities* Turn social media contacts into active sales leads* And more!Your next sale doesn't have to depend on the customer. Success is yours for the asking!

The Quebec-chartered "Nomad" chapter of the Hells Angels had two specific goals: to monopolize the Quebec drug trade; and to expand that trade across other parts of Canada. Their war against rival dealer gangs escalated to a boiling point, taking the lives of dozens of gangsters and innocent people as it played itself out openly on Montreal's streets. Little did the Nomads know that at the height of achieving their goals, they would also be months away from a lengthy police investigation to shut them down. The trials that followed revealed seven years of conflict and murder initiated by Maurice "Mom" Boucher, the man who was at the epicentre of this war. One criminal trial in particular turned out to be one of the longest in Canadian history. It meant convincing a jury to accept the notion that a biker gang works on the same principle as a pirate ship -- even the cook knows what their common goal is. The "biker trials" brought out informants on both sides of the conflict, who, for a variety of reasons had turned on the gangs they had previously sworn loyalty to. Their testimonies revealed the arrogance of the Nomads in their pursuit of a monopoly over Quebec's illegal drug trade. Now, Cherry reveals the inside story of the biker culture and the biker trials.

Ask the right questions and get improved, sustained employee performance

Since technology has made it easy to access, share, and distribute company data, many managers avoid live interaction, instead relying on emails, text messages, Web-based seminars to manage their employees. But although technology has changed, people have not. There is still a need for effective face-to-face communication; managers need to have the ability to ask the right questions and use the answers to find solutions.

"Questions That Get Results" is an innovative, powerful resource that provides managers with the questions that lead to real answers for motivating employees, minimizing conflicting priorities, maximizing working relationships, building trust, holding the team accountable, coaching for greater performance, selling ideas, creating change, hiring the best candidates, and negotiating solutions to internal and external conflicts.Each chapter profiles a manager who is struggling to communicate, an otherwise successful leader who is simply missing an element in their managerial toolkitFollowing each profile are practical tools that will assist any manager faced with a similar situationTogether the authors train approximately 30,000 professionals per year

Increase your effectiveness and bring out the best in your employees by learning the "Questions That Get Results."

Forget the rest. Learn to sell like the best. Better leads, solid presentations, and a more versatile closing strategy are all great for boosting B2B sales. But truly successful salespeople-the ones who seem invincible when everyone else is struggling-possess more than foundational skills. They are proactive, entrepreneurial, and find solutions for their clients. They highlight their personal value and actively manage their careers. They're hyperfocused on cultivating relationships with customers and colleagues. The Ultimate Sales Pro shows everyone how to elevate their game. Drawing on the author's vast experience training salespeople for top organizations, the book explains how to: Be your own mentor * Problem-solve with peers * Manage any boss * Identify your ideal clients * Research industry trends * Share knowledge to foster trust * Craft a powerful Unique Value Statement * Script emails and voicemails that earn attention * Uncover customer needs * Position yourself as an expert * Create customized solutions * Motivate customers to commit * Set goals * And more Whether you're new to sales or seeking to escape a career plateau, The Ultimate Sales Pro helps you finesse skills, build expertise, and create a personal brand that will set you apart.